Terms of service
Terms and definitions
Order - a Customer's request to receive the Product, made in accordance with the requirements of the Site.
Buyer - an individual who either places Orders on the site or uses Products purchased on the site.
Product-license electronic key of the software product.
Seller-Soft online store.Support
1. General provisions
1.1. The seller is the owner of the Website, conducting its administration.
1.2. when placing an Order, the Buyer accepts the terms of sale of the Product (hereinafter - the Terms).
1.3. the Buyer agrees to the Terms by clicking the "Place an order" button at the last stage of placing an Order on the site.
1.4. the Site provides services on the territory of all countries, while some Products have regional restrictions and are intended for activation on the territory of the Russian Federation and CIS countries.
2. Order processing And Product delivery
2.1. when placing an Order, the Buyer must specify the email address to which the link to the Product will be delivered.
2.2. delivery of the Product is carried out up to 24 hours from the date of receipt of payment.
2.3. Any information provided on the site is for reference only. To clarify the properties and characteristics of the Product, the Buyer should contact the Seller.
2.4. The seller can offer electronic license key has not yet received in the sale of a software product. This Product is issued as a pre-order.
3. Payment For The Product
3.1. The price of the Goods listed on the website and may be changed by the seller unilaterally.
3.2. the Current price is indicated at the last stage of placing the Order. After clicking the "Place an order" button, the price cannot be changed by the Seller.
3.3. The buyer can choose any payment method available at checkout.
3.4.1. Payment by credit card can be done only by its owner.
3.4.2. The Bank is entitled to refuse to perform surgery if he has reason to classify this operation.
3.4.3. The seller has the right to cancel the Order without explanation. In this case, the cost of the Product is returned to the Bank card used for making the payment.
3.5. If the status of your purchase is "Processed", it means that your key has been reserved and is waiting for sale and will be sent to you within 24 hours. In the event that you have difficulties with the goods received, please contact Support.
4. Return and exchange of Goods
4.1. the Product purchased by the Buyer is not subject to return or exchange, if the product was received.
4.2. The cases in which it is possible to return
4.2.1 Duplicate orders. If the system, for some reason, sold the Buyer two identical keys instead of two different ones.
4.2.2 If the key sold by the system was not initially functional, and the seller did not replace it within 3 days after the buyer contacted support.
4.2.3 If the key sold by the system was not functional during its warranty period due to the seller's fault, and only if the seller did not replace it within 3 days after the buyer's request to support on this issue.
4.2.4 If the key has somehow ceased to function during its use through no fault of the buyer, and the seller does not have a replacement within 3 days after notifying him of this, a refund is made.
4.3. Cases in which a refund is not possible
4.3.1 If the key sold by the system was not functional during its warranty period due to the fault of the buyer.
4.3.2 If the Buyer purchased the key from the Seller and found that the Buyer does not need it or for some reason does not fit the Buyer.
4.3.3 If the Buyer after the purchase does not agree with any point specified in the product description, the terms of purchase and use of the license.
5.1. The buyer undertakes to observe the copyrights established by the legislation of the Russian Federation and the CIS. Use the Product only for personal non-commercial purposes.
6. Entering and using keys
6.1. The license expiration date is specified when it is selected, all the license we provide 12 months warranty.
6.2. the Seller guarantees replacement in any cases that may cause the license key to fail during the warranty period, except for cases of violation of the rules for using the license key.
6.3. The license key is allowed only on the specified if you select the license number of computers, in violation of this paragraph, the seller is entitled to refuse warranty.
7. Obligations and guarantees
7.1. to contact support for the Microsoft Windows key, the Customer must provide:
- 3 (4) screenshots: the key entry window with the key itself, the window after entering the key (with an error), the computer Properties window. For Windows 8.1 and 10, you also need another screenshot of the window when you click the "error Details" button (it appears after you enter the key and the error appears).
7.2. to contact support for the Microsoft Office key, the Customer must provide:
- 2 screenshots: the key entry window, the window after entering the key (with an error);
7.3. To support for the key under antivirus, the Customer is obliged to provide:
- The exact version of the antivirus;
- The link that the image was downloaded from;
- Screenshot after entering the key (with an error).
7.4. The customer is obliged to provide screenshots in formats .jpg,.gif,.png.bmp.
7.5. the Maximum waiting period for a solution to the Customer's problem is 3 days (in some cases, the solution period may be longer, the seller will notify the Customer in advance).
7.6. If the warranty period for the Customer's purchase has expired , the issue under the warranty will not be considered.
7.7. All questions related to warranty are accepted only through the Support section.
8. The rights and obligations of the parties
8.1. the Seller has the right to assign and / or transfer its rights and obligations arising from its relationship with the Buyer to third parties.
8.2. The seller can provide the Buyer with discounts and bonuses.
8.3. The seller can change discounts and bonuses, and also rules of their calculation and the conditions for obtaining unilaterally.
8.4 the Customer is obliged to keep the purchased licenses, and after 7 days after the purchase, the customer is responsible for the safety of the license, since it will not be available for viewing on the site.
8.5. The customer undertakes to use the purchased Product solely for personal, home, family goals and goals not related to commercial activities.
8.6. the Store is responsible for the functionality of the activation key. The publisher or developer is responsible for technical issues.
8.7. The store is not advice and does not teach installation, configuration, systems and programs.
9. Other conditions
9.1. if you have any questions, the Buyer has the right to contact the Seller through the Support section.
9.2. All disputes arising parties will try to resolve through negotiations.
9.3. the court's Invalidation of any item (sub-item) of these Terms does not entail the invalidity of the remaining items (sub-items).
10.1. Any personal information obtained by the Buyer and Seller through the Site is confidential.
10.2. The parties undertake not to disclose confidential information to third parties.
10.3. to fulfill its obligations to sell the Product, the Seller collects the following information about the Buyer:
- personal information that the Buyer knowingly provided to the Seller;
- technical information collected by the Seller's software when the Buyer visits the Site.
10.4. The user gives the Seller permission for the collection, processing and storage of their personal data.
10.5. the Seller never provides the Buyer's personal information to anyone, except in cases stipulated by law.
11.1. it is Forbidden to insult or Express any other disrespect to the site users and store employees.
11.2. It is forbidden to discuss prices of products.
11.3. links to any other stores are Prohibited.
11.4. It is prohibited to publish and provide your purchased license to third parties.